Handmade
All items sold are handmade and will be unique. Items may slightly vary in size, shape, color than what is shown on our website or at Pop-Up Shops. We love to be able to offer our customers a one-of-a-kind piece that we hope is treasured for years to come.

Caring for your purchase
Below are some tips to care for your handmade items. Many of the items we sell contain small parts and none are intended for children. Please keep all products away from children, animals, and moisture.

Açaí
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Beaded
Contains many small parts. Keep out of reach of children and animals.

Bombona
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Cantaloupe Seeds
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Coffee
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Fique
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Orange Peel
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Scarves
Hand wash alone with cool water and mild soap or detergent. Hang or lay flat to dry.

Stone
Contains many small parts. Keep out of reach of children and animals.

Tagua
Please keep in an environment away from animals, insects, moisture, cologne, and perfume. Dye may stain light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not intended for human or animal consumption. Keep out of reach of children and animals.

Wood
Please keep all wood items in an environment away from animals, insects, and moisture. Stain may cause discoloration to light-colored surfaces. Consumers with allergies must exercise caution as this natural product may cause an allergic reaction. Not a toy. Keep out of reach of children and animals.

Sunglasses
We’re exited to be able to offer a lifetime warranty on all of our OBX Sunglasses. Should your sunglasses ever need to be repaired, simply send our Care Team a note with a description of the problem and proof of purchase information. You can get in touch with us via the Contact tab. We’ll provide return instructions for you to send the product and a $19.00 money order for processing, handling, and return shipment cost. We recommend that customers ship returns in a way that is insurable and trackable and insured as we are not responsible for returns damaged or lost in the mail.

Fair trade
To ensure that each artist is fairly compensated for their time, labour, and talent, we never mandate prices. Our partners are free to set their own prices and change them at will to help ensure a stable income. We’re committed to making our products in a way that is good for people and good for the environment while following fair trade practices.

Shipping
At this time, we are able to ship addresses in the US and APO military addresses. For US addresses, shipping is a flat rate $6.95 for all orders under $39.00 and is free for orders $39.01 and above. We are not able to ship internationally at this time.

Orders placed through our website, through a Curator, or through another method are all processed and shipped the same way. You will receive a confirmation order after we receive it and your order will arrive directly from us.

Backorders and out of stock
We make every effort to ensure our product line is in stock and ready for shipment. If for some reason an item ordered is not currently available, we will contact you to resolve the matter.

 

Returns for retail purchases

 

I Thought of You will accept the return of unworn and unused product in salable condition within 30 days of shipment. Product must be accompanied by its original proof of purchase and include all packaging. We’ll be happy to issue a product credit so you can pick out something else, minus a restocking fee of 20% of the purchase price. Shipping charges are not refundable. If your order included free shipping, our standard shipping charge of $8.95 will be deducted from your credit amount. We recommend that customers ship returns in a way that is insurable and trackable and insured as we are not responsible for returns damaged or lost in the mail. Returns cannot be accepted on items received more than 30 days after the original shipment date. Lost items, items damaged due to normal wear and tear and/or neglect are not covered under our return policy.


Certain items may not be eligible for return. This includes gift cards, items marked “Final Sale” within the item description, and items purchased with reward credit. Due to the limited nature of items in our Hope Boxes, all sales are final are not eligible for return or exchange. Subscriptions may be cancelled at anytime at least 5 days prior to the next billing cycle. Hope Boxes are billed on the “anniversary” date of first purchase and items will ship approximately 1-3 days following.

 

To redeem a sale, promotion, or discount, the applicable discount code must be entered at checkout as specified. Sales, promotions, or discounts are not valid on prior purchases.

 

Items should be inspected for damage during shipping or other defects within 24 hours of receipt of merchandise. If you find that merchandise arrives damaged, please contact us within 24 hours of receipt. Original packaging and the entire product must be retained to file a damage claim.

 

We’re sure our new Curators will love the items in our Starter Kits and will love selling items that help sustain people around the world. If you’ve changed your mind after purchasing your kit, you have the opportunity to return it for a refund of a product credit within 30 days of the original ship date, minus a 20% restocking fee. To be eligible for a refund, all items including marketing materials and business supplies must be returned in salable condition.

 

To inquire about a return, please contact us with your invoice information and a brief description of your concern. We’ll get back to you within 24-48 business hours to help resolve the matter.

 

Returns for wholesale purchases

 

Please note that all wholesale orders are subject to actual shipping costs. If terms have been offered, the payment due date is final. Payment is late if received the day after the due date, late fees will begin accruing, and terms for future purchased may be compromised.

 

All returns require a Return Merchandise Authorization. To receive an RMA, please contact care@ithoughtofyou.com with your invoice and a detailed description of your return request. Items returned 31 days or later from the original ship date and/or without an approved RMA are subject to a minimum 50% restock fee. If an item has been offered at a reduced price from the time of purchase through the time of return, the restock fee will be deducted from the lowest product price. Credit will be issued based on the lowest offered price within that time frame, minus the restock fee, and will be in the form of a merchandise credit.

 

Items should be inspected for damage during shipping or other defects within 24 hours of receipt of merchandise. If you find that merchandise arrives damaged, please contact us within 24 hours of receipt. Original packaging and the entire product must be retained to file a damage claim.

 

If you change your mind on a purchase, we’ll be happy to issue a product credit so you can pick out something else, minus a restocking fee of 25% of the retail cost. Shipping charges are not refundable and wholesale customers are responsible for all actual shipping costs. If your order was shipped during a free shipping promotion, actual shipping costs will be deducted from your credit amount. We recommend that wholesale customers ship returns in a way that is insurable and trackable as we are not responsible for returns damaged or lost in the mail. Lost items, used items, items damaged due to normal wear and tear and/or neglect are not covered under our return policy. Items received back in damaged condition will not receive credit.

 

Certain items may not be eligible for return. This includes items marked “Final Sale” within the item description, custom items, and items we no longer stock. Please note that wholesale orders are not eligible to earn credit for Curators or Pop-Up Shops.

 

To redeem a sale, promotion, or discount, the applicable discount code must be entered at checkout as specified. Sales, promotions, or discounts are not valid on prior purchases.

 

To inquire about a return, please contact us with your invoice information and a brief description of your concern. We’ll get back to you within 24-48 business hours to help resolve the matter.

 

Still have questions?
Please contact us and we’ll be happy to answer any questions you might have.

 

 



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